We gathered the answers to some of our most common questions below. If you can’t find the answer you’re looking for below, feel free to contact us and we’ll be happy to help.
Taking Classes
Completed a class, but can’t find your certificate? Let us help you find it!
Visit the Red Cross Find My Certificate Webpage. You will have the option to view & print, download or order a printed wallet card.
There has never been a better time to elevate YOUR lifesaving skills with US! To schedule group trainings at your location, please call us at (215) 882-9904 or email us at info@mytraininggroup.com to schedule!
Please review our Refund, Transfer, & Cancellation Policy for specific details.
All classes begin promptly at the listed start time. Late arrivals will not be permitted to take the class and will need to reschedule. There are no makeups for multi-day classes. If you are not sure if you will arrive on time, please call us at (215) 882-9904.
Lifeguarding Course Preparation
Entry into the Lifeguarding course is strictly limited to those who meet the prerequisites. Failure to have attained the appropriate skill level could pose a safety threat to themselves and to others in the class.
Lifeguard Candidates must successfully complete the two prerequisite swimming skills evaluations:
Prerequisite 1: Complete a swim-tread-swim sequence without stopping to rest
- Jump into the water and totally submerge, resurface then swim 150 yards using the front crawl, breaststroke or a combination of both. (Swimming on the back or side is not permitted. Swim goggles are allowed.)
- Maintain position at the surface of the water for 2 minutes by treading water using only the legs.
- Swim 50 yards using the front crawl, breaststroke or a combination of both.
Prerequisite 2: Complete a timed event within 1 minute, 40 seconds
- Starting in the water, swim 20 yards. (The face may be in or out of the water. Swim goggles are not allowed.)
- Surface dive (feet-first or head-first) to a depth of 7 – 10 feet to retrieve a 10-pound object.
- Return to the surface and swim 20 yards on the back to return to the starting point, holding the object at the surface with both hands and keeping the face out at or near the surface.
- Exit the water without using a ladder or steps.
To better help you visualize the swimming skills, you can watch this video prepared by the American Red Cross here: Prerequisite Swimming Skills Evaluation
(Please disregard the information directed towards instructors.)
Online Learning
If you need assistance, please call MY Training Group at (215) 882-9904.
Once enrolled, you will receive an email from info@mytraininggroup.com with a link to access the Red Cross Learning Center and the online session. If you did not receive that email, please contact MY Training Group.
Yes, all online learning MUST be completed BEFORE the classroom skills session and must provide proof of completion (print or digital) to the instructor upon arrival.
OPERATING SYSTEMS:
- Microsoft Windows 10+
- Mac OS 10.14+, OS 11 +
CONNECTIVITY:
A high-speed Internet access 5.0 mbps dedicated or faster and one of the below browsers
BROWSERS:
- Students must use one of the following supported browsers when launching online courses in the Red Cross Learning Center:
- Apple® Safari® 13+
- Microsoft® Edge 85+
- IE11
- Mozilla® Firefox® 81+
- Google Chrome™ 85+
SUPPORTED DEVICES:
- Desktop
- Supported Tablets: iOS 13+, iPad OS13+, Android 11+
- Mobile supported but for optimal interaction recommended using a tablet or desktop browser
After registering for a class that has online learning, an email with instructions on how to access the online content would have been sent. Be sure to check your spam folder.
A few tips:
- Content will not work with Internet Explorer.
- Online courses require a high speed internet connection. If you are experiencing slow response times we recommend you move to a higher speed internet connection.
- Make sure pop-up blocker is turned off
- If your browser prompts you with a question about secure content, answer it in a way that allows you to see all material
- In some cases, when launching the online class, two new browser windows will open: one is blank and must remain open while you complete the online class while the other will display the online class content
- If at any time while taking the online class and you receive a time out warning, just click “OK” and continue the class.
If you need additional assistance, please call the Red Cross Training Support Center at 1-800-RED-CROSS (1-877-336-4559). Please listen for the prompts for Training and Certification. For non urgent issues, you can also email them at support@redcrosstraining.org. Their hours are Monday-Friday 8:30am-9:00pm (ET) and Saturday 8:30am-5:00pm (ET).
If you are having technical issues accessing or completing your online learning, you will call the American Red Cross’ national Training Support Center at 1-800-RED-CROSS (1-877-336-4559). Their agents will help you troubleshoot.
Ask the agent for a case number – If they are unable to resolve the problem, contact MY Training Group and provide us the case number and details about your issue. We will do our best to facilitate a resolution.
Answer the agent’s questions and ASK THE FOLLOWING INFO AT THE START for streamlined assistance:
Ask them…
- “May I please have the case number for my phone call?”
- “I signed up to take a class with a local Red Cross Licensed Training Provider called MY Training Group.”
- “I was sent a link to take the online learning through the Red Cross Learning Center and the website I’m using is www.redcrosslearningcenter.org.”
- “The course I am taking is …”
- “The email I used to sign up in the Red Cross Learning Center is …”
- “The problem I am having is …”
- “Can you please help me troubleshoot this problem?”
For Instructors/Instructor Trainers
Lifeguarding r.24 Program
To maintain certification as an instructor or trainer, the Lifeguarding instructor or instructor trainer must:
- Successfully complete one of the following courses:
- Lifeguarding Instructor Recertification course
- Lifeguarding Instructor Trainer Recertification course
- Complete any program updates.
No, because Lifeguarding instructors and instructor trainers complete a blended learning recertification course, the teaching history requirement has been eliminated for Lifeguarding instructors and instructor trainers who have completed the r.24 Lifeguarding Instructor/Instructor Trainer update.
No, because Lifeguarding instructors and instructor trainers complete a comprehensive skills practice and polish session in the recertification course, Lifeguarding instructors and Lifeguarding instructor trainers are not required to maintain a basic-level Lifeguarding certification.
Lifeguarding instructors and instructor trainers can earn a basic-level Lifeguarding certification along with any of the Lifeguarding instructor or instructor trainer courses. This option must be offered in addition to and in conjunction with the instructor course.
The other option is to take a basic-level Lifeguarding course.